Issue with Pages and Numbers

Question

Level 1

8 points

Issue with Pages and Numbers

I am using a MacBook Air, M1 and on Mac OS 11.2.3. I updated both Pages and Numbers as soon as I was prompted to update a couple of weeks ago. Now I am unable to open documents saved in Pages and Numbers. Instead the doc opens to "Pages quit unexpectedly". I contacted Tech Support and chatted with an advisor who advised me to replicate the issue on Safe Mode. Sad to say, the same issue exists on Safe Mode as well. Tried checking online and realized that same issue has been reported by many different Mac users dating back to six years prior. I tried checking Apple Community discussions and could not find any definite troubleshooting procedure to resolve this issue. I really hope that Apple is able to look into this apparently known issue. It does not make sense to simply use a third party comparable app for this requirement.

MacBook Air 13″, macOS 11.2

Posted on Jun 14, 2021 8:47 AM

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Answer 1

SGIII

Level 8

36,152 points

Jun 14, 2021 10:10 AM in response to Lilet0828

Lilet0828 wrote:

Okay. I'll update to 11.4. Just wondering why I wasn't prompted this time when it used to.

The behavior on your machine likely depends on your settings here in System Preferences > Software Update > Advanced...

In any case an update to 11.4 quickly solved the problem for me, and I understand many other users.

SG

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Answer 2

SGIII

Level 8

36,152 points

Jun 14, 2021 10:03 AM in response to Lilet0828

You simply need to update macOS to the latest version, currently Big Sur 11.4.

To do that go to System Preferences > Software Update.

Also make sure you are running the latest app versions, current 11.1. Those are updated via the Mac App Store.

SG

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Answer 3

Jun 14, 2021 11:00 AM in response to SGIII

I figured it out, in my case. My hard disk is nearly full so the automatic OS updates stopped updating (with no warning message). My OS was thus out of date (and probably then out of sync with the Pages/Numbers updates).

Updating now--won't get back to this until tomorrow but check your free disk space--it wanted 9GB on one dialog box and 17 GB free on another to install.

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Answer 4

Lilet0828 Author

Level 1

8 points

Jun 14, 2021 11:25 AM in response to Darin Boville

Am good now, able to access all docs in Pages and Numbers after updating to OS 11.4. I left Auto-update software untick also. My bad. Thanks

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Answer 5

Jun 14, 2021 9:55 AM in response to Lilet0828

Both Pages and Numbers just started quitting upon open for me as well. (Luckily I have an iPad and the files are need are on the cloud.)

I'm running an M1 Mac Mini..

--Darin

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Answer 6

Lilet0828 Author

Level 1

8 points

Jun 14, 2021 10:02 AM in response to Darin Boville

Hi Darin,

Am looking at reinstalling Mac OS though quite hesitant still, checking how others are able to resolve the issue long term. I hope this won't happen again.

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