I have not received trade in kit packaging for Order Number W794176854. Can you please send new trade in kit please?

Start here.

Contact - Official Apple Support

Please contact Apple directly, as per sberman's suggestion above (marked as Apple Recommended).

We, just users like you, can do nothing to help you about that.

Regards

Giulio

The box to return my phone was left by the carrier out in the rain and now it is destroyed and I am unable to use it. Please send me another return box.