iPhone disabled

Hi. My sons iPhone got disabled, I took it to our local phone store to unlock it. But now he does not remember what his iCloud information is. What can I do?

iPhone XR

Posted on Jun 14, 2021 5:57 PM

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2 replies

Jun 14, 2021 6:09 PM in response to kalie83

See if he can recover the ID/password. Use every email address he can think of.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


If he forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password            

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iPhone disabled

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