What's the current status of Shazam Encore, for those of us that previously bought it when it was available, long before Apple acquired Shazam?

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Level 1

9 points

What's the current status of Shazam Encore, for those of us that previously bought it when it was available, long before Apple acquired Shazam?

I no longer see any reference to it on any of your help pages, and my phone is trying to update the Shazam app, but it keeps falling to install, presumably because I don't have the Shazam app installed, I have Shazam Encore installed. I'd like to point out that the most recent update to Encore was released/published in the Play Store on 8Jun2021, so if you've discontinued support & the release of future updates for Encore, it would have to be a very new development. The last time I saw something in the help pages about Encore, it stated that the app had been officially discontinued, but that you would continue to support & update it for existing members that had paid for it.

Posted on Jun 15, 2021 1:45 AM

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Answer 1

Sharon_419

Community Specialist

Jun 16, 2021 7:24 AM in response to olegnoleg

Hey olegnoleg,

Thank you for using the Apple Support Communities! We understand you have questions about using Shazam Encore. We're happy to help.

Shazam Encore was the ad-free version that was previously offered. When Apple bought Shazam, the application became ad-free, making the Encore version no longer needed. As quoted from: Shazam Encore on the App Store, "Shazam Encore is no longer supported. Please download the free version of Shazam to get new features and updates."

Best regards.

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Answer 2

Sharon_419

Community Specialist

Jun 23, 2021 7:23 AM in response to olegnoleg

olegnoleg,

We did receive all of your screenshots, no worries there.

For this, you might need to delete and download the currently offered Shazam app in the Goole Play Store: Shazam: Discover songs & lyrics in seconds - Apps on Google Play

To confirm, we recommend reaching out to Apple Support directly to speak with their Shazam Support team: Get Support

Take care.

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Answer 3

olegnoleg Author

Level 1

9 points

Jun 23, 2021 12:26 AM in response to Sharon_419

It's nice that that's what it says on the version in the app store, but that's certainly NOT what it says in the Play Store. Just out of curiosity, when was the most recent update for Encore released in the app store? I was going to copy/paste the text from the Play Store version of Encore, but it's rather long, so I'll simply post screenshots instead. Then you can see for yourself that nowhere does it tell me anything about it no longer being supported or to use the free version instead. And you'll see that they just released an update for it in the Play Store on June 16th.

**I have attached 4 screenshots in the reply. Please lmk if you can see all 4, as well as this sentence informing you that there are 4, not just 1. If you don't lmk, I'll assume you aren't able to see anything past the first one, including this. If that happens, I'll post them each individually in separate messages.**

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What's the current status of Shazam Encore, for those of us that previously bought it when it was available, long before Apple acquired Shazam?

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