Repair bent iPad costs

I bought an iPad in November.

There is a bend since I bought the iPad.

However, I put it on hold for a while and kept using it, but when I checked the iPad today, it was more bent than when I purchased it. Eight sheets of paper easily pass through curved iPad holes.

So I want to repair this. I found out that the repair fee is 49 dollars using Apple Care Plus. I still have more than 5 months left for Apple Care Plus. Does the Apple Care discount apply to me?

iPad Air, iPadOS 14

Posted on Jun 15, 2021 8:19 PM

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Question marked as Top-ranking reply

Posted on Jun 16, 2021 4:11 AM

The $49 fee is the standard AppleCare+ service fee.


AppleCare+ is an insurance product; when a claim is made, there is a small excess/deductible charge - and this is the $49 fee that you have been quoted.


Repair or exchange under warranty is free-of-charge. At an iPad “bend” is commonly associated with user mishandling, or damage, the limited warranty will not apply. In absence of AppleCare+ cover, an out-of-warranty repair is typically c.60% of the as new price of the iPad.


As you apparently an active AppleCare+ Plan, being a non-warranty claim, you simply have to pay this reduced fee. In lieu of an actual repair, your iPad will very likely be replaced with a reconditioned iPad of exactly the same model and specification.

2 replies
Question marked as Top-ranking reply

Jun 16, 2021 4:11 AM in response to nayeon16

The $49 fee is the standard AppleCare+ service fee.


AppleCare+ is an insurance product; when a claim is made, there is a small excess/deductible charge - and this is the $49 fee that you have been quoted.


Repair or exchange under warranty is free-of-charge. At an iPad “bend” is commonly associated with user mishandling, or damage, the limited warranty will not apply. In absence of AppleCare+ cover, an out-of-warranty repair is typically c.60% of the as new price of the iPad.


As you apparently an active AppleCare+ Plan, being a non-warranty claim, you simply have to pay this reduced fee. In lieu of an actual repair, your iPad will very likely be replaced with a reconditioned iPad of exactly the same model and specification.

Jun 15, 2021 8:36 PM in response to nayeon16

nayeon16 Said:

"[...]So I want to repair this. I found out that the repair fee is 49 dollars using Apple Care Plus. I still have more than 5 months left for Apple Care Plus. Does the Apple Care discount apply to me?"

-------


That's Apples Call:

So, Apple give you a price, then there is a price included in this. So, take this as a learning experience, knowing to always hand back a device if it is damaged out-of-the-box. Apple probably sees this as damaged, being it has been used. So, contact Apple back, seeing why there is a charge. They'll have the answer upfront.

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Repair bent iPad costs

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