ipad pro restarting problem

I updated my ipad pro to the most current operating system - 14.6. Now the ipad keeps restarting every few minutes. Additionally, all of my photos have disappeared. How can I fix these problems?

iPad Pro 9.7-inch WiFi, Cellular

Posted on Jun 16, 2021 8:29 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2021 1:44 PM

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly, click here --> https://support.apple.com/HT203899


'If you're missing photos or videos in the Photos app' on a mobile device, click here --> https://support.apple.com/HT205912


5 replies

Jul 13, 2021 1:57 AM in response to roslyn297

Hi,


I updated from IOS 13.3.1 to 14.6 on my 1st Gen iPad Pro 12.9 128gb and have the same problem.


After the update everything seemed fine until I opened the file explorer app to access my external usb hard drive. When I clicked the drive name I received an unknown error and it refused to open. The drive switched from its drive name to a “unknown”. Naturally I unplugged the drive and plugged it back in, now whenever I plug in the drive the ipad restarts within 10 seconds and will continue to restart over and over until I unplug the drive.


The external drive works fine if I plug it into a laptop and I confirmed its the exfat or whatever drive file type compatible with IOS; it just appears they broke something in the icloud/file finder that now causes my iPad Pro to reboot endlessly

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ipad pro restarting problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.