Participant cannot add Apple Card to Wallet

Did you get this issue resolved? We are in the exact same situation with our eldest daughter. They didn't have credit reporting setup initially, so we had to remove her and re-add her. We've tried 6 times now and all fail - all verification steps succeed, even entering SSN and opting into credit reporting, but the final step results in "cannot add card to wallet - contact card issuer." If we go back to the wallet and press + it even shows the apple card ready to be added, and when I look on my phone she's a member of the family as a participant. It is as if the Remove option left an invisible apple card in the wallet and any attempt to re-add causes a collision and fails.

Same issue except I am a co-owner. It added before but then after I had some problems with my Apple Watch it told me it was an invalid card when I tried to add it back to my Apple Watch. I removed it from my phone and tried to add it back but now it won’t even do that and still tells me it’s invalid

Hi, you may want to create a separate post to the community. Your Apple Watch issues are different from iPhone issues and may confuse other community members subscribed to this topic.

Please provide a few more details on what troubleshooting you’ve already attempted and details on your devices and the operating systems they are using.

It’s not an Apple Watch issue that’s just how I found out about it. I removed the card from my phone in an attempt to see if we adding it would solve my problem. Now I can’t even add it back to my phone. I have called both Apple and Goldman Sachs, I have reset my region and language a couple of times turn my phone off and back on, reset my watch to factory,. I have signed out of my account on my phone and sign back in I have removed my other cards and cleaned up my wallet from things that may have been expired like coupons. I have tried on my iPad as well and it still tells me it is invalid

What did Apple Support tell you?

What did GS support tell you?

It’s extremely beneficial to know what you’ve attempted in the past, the current state of the iPhone/device so that I can properly advise you.

Hi this same thing happened to me too after I was added as a participant and then elected to become a co-owner of an Apple Card. I have open tickets out with Apple and Goldman Sachs. I find it awful that no one seems to be able to fix this bug issue and it seems from what I’ve been reading is that this has been going on since June. This is terrible. Three months is way too long for people to not have have access to their credit card! Its also basically illegal. I would order a Titanium card buts what’s the point…..there’s no info on it so I still can’t shop online! Plus I can even get my actual credit card info because no one seems to have it due to being “security”. I really hope that Apple and Goldman Sachs can start working together and solve this as I’m ready to pay my card off and never buy from Apple agin. Terrible experience. My question is…..Has anyone with this issue had it resolved yet? Does Apple have plans to fix this bug?

Hi Jeff,

It’s encouraging to know that this eventually got fixed for you. How did you get your situation fixed? Was it Apple or Goldman Sachs that helped you. I’ve got tickets in with both companies and I’m waiting to hear back. I’m hoping they contact me to fix but I’m not holding my breath!

DamaraA

Any details to share and just to be clear, your issue is adding your Apple Card to your iPhone?

So, what have you done to your iPhone so far?

That’s great news! I’m glad it worked out for you.

When you say “sign out of family Apple ID” does it mean to stop family sharing?

I have *exactly* the same problem with being re-added (in my case, my husband removed me as a participant, and re-added me as a co-owner ... just like the goldman sachs rep said). nobody seems to know any answers. when i finally spoke to a manager, they said that "it's a known issue, and it's currently with the engineers". didn't sound too reassuring. :/ did you have any luck?