Macbook Pro not playing MP3 voice files in either Itunes or Quicktime

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Level 1

8 points

Macbook Pro not playing MP3 voice files in either Itunes or Quicktime

Hi

I have a MacBook Pro running MacSO High Sierra 10.13.6

Yesterday I was transcribing some research interviews (MP3 files) which were working perfectly using Itunes.

This morning I can't listen to any interview files or even personal music files. Neither Itunes nor Quicktime player is working. Volume controls seem OK, but the progress bar doesn't move.

How can this happen, when it was working fine yesterday

Can anyone help please ??

With thanks.

Sue B

MacBook Pro 13″, macOS 10.13

Posted on Jun 16, 2021 3:41 PM

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Answer 1

Top-ranking reply

Boothster 1 Author

Level 1

8 points

Jun 17, 2021 4:23 PM in response to Jeff_W.

Hello Jeff,

Thanks for your quick response - your advice was appreciated, but didn't solve the issue. I managed to work out the internal microphone wasn't working. Trolled the internet looking for solutions. Here's what worked:

I reset the Mac PRAM

I pressed power button and the command + option +P +R keys all at once and hold down for 20 seconds/

Release keys and computer started as normal....internal mic working and was able to listen to voice recordings, music files etc as normal !

Cheers,

Boothster !

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Answer 2

Jeff_W.

Community Specialist

Jun 17, 2021 11:38 AM in response to Boothster 1

Hi Boothster 1,

Thanks for posting your issue in the Apple Support Communities! We'd be glad to see how we can help you get things back into working order again. We understand that you're suddenly experiencing playback issues in iTunes and QuickTime Player. If you haven't already, we'd recommend following the steps outlined in If an app freezes or quits unexpectedly on Mac.

Let us know how this works out for you. Cheers!

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Answer 3

chuck_3rd

Community Specialist

Jun 17, 2021 4:35 PM in response to Boothster 1

Hi Boothster 1,

We appreciate the update and we're glad to hear that you were able to resolve your issue!

Thanks again for using the Apple Support Communities. Take care!

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Macbook Pro not playing MP3 voice files in either Itunes or Quicktime

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