Home hub cycles between connected/disconnected state

Question

Level 1

4 points

Home hub cycles between connected/disconnected state

I’ve setup my AppleTV 4K as the home hub. I’ve connected to the router via Ethernet. The home hub constantly disconnects, then (after a random time) reconnects again. This cycle repeats which results in numerous notifications on all my devices that the home hub is disconnected/connected 😡. Additionally the home hub is only partially available (while it’s connected).

I’ve tried restarting the AppleTV and I’ve taken the “unstable WiFi” out of the equation by connecting it over Ethernet.

Does anyone know of any other tricks I can try to get this feature to work?

Thanks in advance 😎

Apple TV, tvOS 14

Posted on Jun 16, 2021 4:19 PM

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Answer 1

Jun 17, 2021 2:45 PM in response to KenBrowne

Try assigning a static IP address to your ATV via the router settings. This resolved an intermittent problem for me (I also use cable rather than wifi).

However your problem sounds more like a hardware issue (ATV, ethernet cable or router).

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Answer 2

Jun 20, 2021 2:15 PM in response to KenBrowne

Do you have an iPad or Homepod that can be used as a home hub? In this case you can disable the ATV as the hub (via its settings) and see how stable the system is.

It seems that the home hub settings are shared amongst devices so adding another device that is signed into the same icloud account is easy.

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Answer 3

Jeff_W.

Community Specialist

Jun 17, 2021 11:38 AM in response to KenBrowne

Hi KenBrowne,

Thank you for using the Apple Support Communities. It sounds like your home hub is not staying connected and we are happy to help! To resolve this issue follow the steps below:

"Check that your HomePod, HomePod mini, Apple TV 4K or Apple TV HD, or iPad is up to date.
Make sure that the user signed in to iCloud is the primary Home app user, and not an invited user.
Turn on iCloud Keychain and two-factor authentication for your Apple ID.
Check that the device that you set up as a home hub is in your home, connected to your home Wi-Fi network, and powered on."

For additional information check out the Apple Support article Set up your HomePod, HomePod mini, Apple TV, or iPad as a home hub.

We hope this helps.

Take care.

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Answer 4

KenBrowne Author

Level 1

4 points

Jun 22, 2021 10:35 AM in response to KenBrowne

Hi Michael,

I disconnected the ATV as the home hub and set my iPad up as the only home hub. I left this configuration running for a full day and night. So far I’ve only got one disconnect/connect notification. They were within seconds of one another.

This setup is stable, so I think I’ve (with your help) managed to isolate the fault down to the ATV. Also at night I left the iPad in the same location as the ATV and still didn’t get any issues.

Maybe this is an issue with tvOS and it’s implementation of HomeKit?

Could it be a H/W issue? Given that I don’t have any issues with anything else, ATV+/Netflix streaming (zero buffering).

The jury is still out on this problem. I’m going to switch back to the ATV tonight and see if it magically fixed itself 😜

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Answer 5

Jun 17, 2021 12:41 PM in response to KenBrowne

KenBrowne,

If you followed all the steps and your home hub is still not working as expected, then Resolve Wi-Fi and Bluetooth issues caused by wireless interference. If you have checked for interference and you still have issues, you would need to Contact - Official Apple Support for more help.

Have a good day.

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Answer 6

KenBrowne Author

Level 1

4 points

Jun 17, 2021 12:12 PM in response to Jeff_W.

Hi Jeff_W,

Thanks for the reply. I can confirm that…

my AppleTV is up to date: tvOS 14.6
the primary user is signed in to iCloud
both iCloud Keychain and two-factor authentication are enabled
the AppleTV is connected to the network and powered on

I have tried restarting both the router and the AppleTV, neither action resolved the issue 🙁

-Ken.

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Answer 7

KenBrowne Author

Level 1

4 points

Jun 18, 2021 4:07 AM in response to Michael Paine

i tried your suggestion Micheal and waited a number of hours to see if it solved the issue. For a moment it looked promising, but then, “ping” another notification saying my home hub was not responding 😭

thanks again Michael, but it looks like I have to keep looking for a solution for this issue.

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Answer 8

KenBrowne Author

Level 1

4 points

Jun 20, 2021 1:13 PM in response to KenBrowne

I removed my Logitech circle view camera, now I’m not getting notifications regarding the disconnected/connected state, so I was thinking that the camera caused the issue… nope, the ATV still toggles between connected disconnected state for the home hub.

maybe this is happening for everyone else, it’s just that they don’t notice?

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