Auto-Lock - Never option gone

Has the option to set the Auto-Lock to “Never” been removed?



Settings > General > Display & Brightness > Auto-Lock


I have read that some workplaces disable this function when you’re on their company phone account, however I checked with our IT department and they said disabling the “Never” option isn’t part of the policy here.

iPhone 11

Posted on Jun 16, 2021 7:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2021 1:51 PM

Greetings manji_patel,


We understand you're wishing to change your device Auto-lock functions and that option is missing. We're happy to investigate further.


As you mention that your device is managed by your company and that is the most common reason for seeing changes to settings, have you attempted to remove that profile if allowed? That would be the fastest way to verify if this is indeed the cause for that behavior, as auto-locking a device increases security by ensuring a passcode or other verification is required to access the device, and you should consult with your employer before making this type of change. If you have an Exchange email account set up, this policy could also be enabled through that account.


We hope this helps!

1 reply
Question marked as Top-ranking reply

Jun 17, 2021 1:51 PM in response to manji_patel

Greetings manji_patel,


We understand you're wishing to change your device Auto-lock functions and that option is missing. We're happy to investigate further.


As you mention that your device is managed by your company and that is the most common reason for seeing changes to settings, have you attempted to remove that profile if allowed? That would be the fastest way to verify if this is indeed the cause for that behavior, as auto-locking a device increases security by ensuring a passcode or other verification is required to access the device, and you should consult with your employer before making this type of change. If you have an Exchange email account set up, this policy could also be enabled through that account.


We hope this helps!

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Auto-Lock - Never option gone

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