Failed—unable to complete Touch ID setup
My Touch ID stopped working. In settings I get this error “Failed—unable to complete Touch ID setup””
User profile for user:
Eric--F
User level:
Community Specialist
Hi Mjleahy83,
Thanks for reaching out using Apple Support Communities. Here to help.
We understand you're having trouble with the functionality of your Touch ID, and also get an error when trying to set it up again in settings. Sorry to hear about this trouble! Hopeful that we can help provide next steps for you.
We see you came from the related article, 'If Touch ID isn't working on your iPhone or iPad.' Were you able to follow steps in this article including updating your device, cleaning the sensor, and removing any cases or screen protectors?
Based on that article, if you do receive the error you mentioned, the next steps would be to discuss service options with Apple Support directly. You can start a case and review support options using the link below.
Hope this helps. Take care!