Phone not charging and screen broken

Hi my sons iPhone 11 as a smashed screen and will not charge how can i save his contacts and photos if i need a new phone or can this be fixed


iPhone 11, iOS 14

Posted on Jun 16, 2021 11:48 PM

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Question marked as Top-ranking reply

Posted on Jun 17, 2021 4:48 AM

Hello,

For the not charging issue, check the charging port for lint or other debris and see this:

If your iPhone, iPad, or iPod touch won‘t charge

For possible screen repair, see this:

iPhone Screen Repair

If you can't get the phone to start up, it's too late to backup. However, there might be an iCloud backup available:

Restore or set up your device from an iCloud backup - Apple Support

Good luck.

1 reply
Question marked as Top-ranking reply

Jun 17, 2021 4:48 AM in response to winnie-poo

Hello,

For the not charging issue, check the charging port for lint or other debris and see this:

If your iPhone, iPad, or iPod touch won‘t charge

For possible screen repair, see this:

iPhone Screen Repair

If you can't get the phone to start up, it's too late to backup. However, there might be an iCloud backup available:

Restore or set up your device from an iCloud backup - Apple Support

Good luck.

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Phone not charging and screen broken

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