Genshin Purchases "cannot be completed"

Does anyone know how to solve this problem? Im using an Itune gift card but whenever i try to buy £5 worth of genesis crystals its fails.

Example here:

iPhone 8, iOS 14

Posted on Jun 17, 2021 11:17 AM

Reply
1 reply

Jun 17, 2021 1:28 PM in response to XYZ21RKY

Did you contact support as directed?


Otherwise, speak to Apple directly for purchase issues.

Get Support -

https://getsupport.apple.com/


M1 Mac mini, macOS 11.4; Watch, series 5 GPS/cellular, watchOS 7.5; iPad Pro 2nd Gen, iPadOS 14.6; iPad Air 2, iPadOS 14.6; iPhone 12 Pro, iOS 14.6; TV 4th Gen, tvOS 14.6  HomePods, audioOS 14.6 and Airport Express w/ Airplay 2

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Genshin Purchases "cannot be completed"

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