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Level 1

4 points

without my consent, the application renewed the subscription.

PicsArt app renewed my subscription for 1 year without my consent. Due to the fact that I am not going to use and pay for this subscription. Now I cannot download other applications and fully use my iPhone. This gives me inconvenience in my life. In the subscriptions section, I can't do anything until this subscription ends (2022) and is paid for.

I am writing to you, because according to the information provided by my bank, the ITunes.com service is trying to charge me.

iPhone 11, iOS 14

Posted on Jun 17, 2021 4:00 PM

Best reply

ed2345

Level 9

62,498 points

Posted on Jun 17, 2021 4:06 PM

hello Margaret,

Most apps that have subscriptions are auto-renewing. You will be charged, even if you don't use it, unless you cancel. To view and cancel your subscriptions see here:

How to cancel a subscription from Apple - Apple Support

Cancelling a subscription does not generate a refund. If you feel there are extenuating circumstances that justify a refund, use this procedure:

Request a refund for apps or content that you bought from Apple - Apple Support

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without my consent, the application renewed the subscription.

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