I’m trying to make an appt to see a genius. The prompt is asking my for my serial number but unable to go to Apple menu to get it.

I can’t factory reset my laptop.

Posted on Jun 18, 2021 8:11 AM

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BobTheFisherman

Level 10

85,261 points

Posted on Jun 18, 2021 8:16 AM

Turn your MacBook Pro over and read the serial number printed on the bottom of the computer.

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Top-ranking reply

BobTheFisherman

Level 10

85,261 points

Jun 18, 2021 8:16 AM in response to Stacya1212

Turn your MacBook Pro over and read the serial number printed on the bottom of the computer.

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I’m trying to make an appt to see a genius. The prompt is asking my for my serial number but unable to go to Apple menu to get it.

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