JoeJustJoe wrote:
I’m on my third MacBook, first two 2020 mbp, third one Mac book air. The Touch ID in these M1 Macs doesn’t work. There is no real fix for it. I’ve gone round and round with Apple support and the Apple store. The Touch ID doesn’t work. Now my only option is go to the Apple store again and see about exchanging it. They’re not going to even let me exchange it again if it’s not a hardware issue. I’m stuck with a Mac Book air that just doesn’t work. I’ve used macs since 1986 and this is the worst experience I’ve had with a Mac.
For the M1 the best you can do is—a SafeBoot https://support.apple.com/en-us/HT201262 to sort issues
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal. Caches get rebuilt automatically.
You can try re-install the macOS—If you experience issues running macOS Big Sur on your M1 MacBook Air, M1 MacBook Pro, or M1 Mac mini, or you want to start fresh with a new installation of the operating system, you'll need to boot into macOS Recovery, which is done slightly differently on Apple Silicon Macs compared to Intel machines. Use macOS Recovery on a Mac with Apple silicon - Apple ...
It would seem if you had this at the Apple Store, they would have done this for you....
Also Apple's AST (Apple Service Toolkit) on the back bench is much more comprehensive then the user Diagnostic you have available...If it is a hardware issue— there is not much you can do.
Use Apple Diagnostics to test your Mac
https://support.apple.com/en-us/HT202731
You can submit your frustrations here—Apple Feedback http://www.apple.com/feedback