Importing photos on to my Mac
I am having issues importing the photos on my phone onto my computer. When I connect it, it keeps disconnecting as it is still plugged in.
MacBook Air 13″, macOS 11.2
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am having issues importing the photos on my phone onto my computer. When I connect it, it keeps disconnecting as it is still plugged in.
MacBook Air 13″, macOS 11.2
Try a different cable (preferably apple original)
Try a different USB port.
Importing photos on to my Mac