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Keys not working on Logitech Slim Folio

a, c, space ,1, 5 8 and 9 keys are not working. i cut the bluetooth connection and reconnected (it’s almost impossible, you have to enter right control digits but without 1,5, 8 and 9 ones) , restarted ipad, changed keyboard language, reset all keyboard shortcuts bu still not working.

I also connected the keyboard to another device; there is no problem then. i have this issue only with ipad pro 11.


i think this is not about logitech.

Posted on Jun 20, 2021 4:08 AM

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Jun 21, 2021 8:41 AM in response to gurhan208

Hello and welcome to Apple Support Communities gurhan208,


Thank you for contacting us regarding your iPad Pro. You have come to the right place and we are happy to assist you.  If we understand correctly, the Logitech keyboard is missing keys when typing on the iPad Pro.  We can understand why you’d reach out for a solution. To start, make sure you have the most current Operating System on your device. (Settings > General > Software Update > should be 14.6)  We would recommend you contact Logitech for a possible update to the software. We have attached a link from Logitech support on possible solution. We have attached a link for Apple Smart Keyboard for reference.


https://support.logi.com/hc/en-us/community/posts/360051138654-iPad-case-slim-folio-not-working-


Use your Smart Keyboard Folio or Smart Keyboard with your iPad


Hopefully this will resolve your issues.


Thank you for contacting Apple Support Communities.


Best regards.


Keys not working on Logitech Slim Folio

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