Multiple bluetooth keyboards have problem with same key

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Level 1

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Multiple bluetooth keyboards have problem with same key

I have a first gen iPad Pro, and have used a Logitech keyboard case for it for years. Just a few weeks ago the apostrophe key stopped working, so I ordered a new Logitech keyboard case. I used it successfully for a few days, but now the same key has stopped working! In some applications I can still get quotation marks with the shift key, but the apostrophe does not work anywhere. However it DOES work when I use the on screen keyboard.

Could this be a problem with the iPad, since it has followed me from one keyboard to another? How would I go about troubleshooting? iPad software is up to date, running iPadOS 13.4.1, and otherwise I have had no problems with the magnetic connector on either of the keyboards.

iPad Pro 12.9-inch Wi-Fi

Posted on Apr 25, 2020 4:06 PM

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Answer 1

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ChrisJ4203

Level 10

230,371 points

Apr 25, 2020 7:32 PM in response to a-big-apple

Does anything happen when you tap on that key? There are two places where you can make some minor adjustments with keys on Bluetooth keyboards. See Settings>General>Keyboard>Hardware Keyboard. Another is Settings>Accessibility>TouchAssistive Touch>Mouse Keys. That should show something if you have a Bluetooth keyboard attached.

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Answer 2

tabmu

Level 1

4 points

May 15, 2020 7:32 AM in response to a-big-apple

I have had the same problem for the a couple of weeks now. I found a post about changing the keyboard to English UK. I deleted my English US and added the English UK. After changing the keyboard settings, I did slide the Bluetooth off and back on, but I only did that because the other post suggested it. Yay! I can type words with apostrophes again and the “&” key is working.

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Answer 3

Ckpgh

Level 1

4 points

May 15, 2020 8:00 AM in response to a-big-apple

I searched this out. Thought I would have to buy a new keyboard... NOPE! It was a software glitch with Apple update in April 2020. To fix go to—> General—>Keyboard—>Hardware Keyboard. Change from Automatic to English (US). It solved the problem immediately... Hope this helps.

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Answer 4

eda147

Level 1

4 points

Jun 3, 2020 2:06 PM in response to a-big-apple

I have exactly the same problem : Certain keys do not work with different keyboards on the same Ipad after working perfectly fine. Here it is what I did on my Ipad 4 mini: Setting - Accessibility - Touch - AssistiveTouch- Mouse Keys - Use Primary Keyboard ( must be turned off) .

I hope this helps.

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Answer 5

QuickPost

Level 10

103,305 points

Apr 25, 2020 5:59 PM in response to a-big-apple

Hello,

Is your keyboard set to the correct language?

Settings > General > Keyboard > Hardware Keyboards

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Multiple bluetooth keyboards have problem with same key

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