You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
this is not working: Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen.
my iPad opens to the homescreen displaying the error message 'iPad is disabled, connect to iTunes'. I can't access the recovery mode screen.
iPad Air 2, iPadOS 14
The instructions "this is not working: Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen." are for an iPad that has Face ID. The iPad Air 2 does not.
See the instructions in the "Remove the passcode on an iPad that has a Home button" section of If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support including the following:
Then connect your iPad to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.
The instructions "this is not working: Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen." are for an iPad that has Face ID. The iPad Air 2 does not.
See the instructions in the "Remove the passcode on an iPad that has a Home button" section of If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support including the following:
Then connect your iPad to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.
'iPad is disabled, connect to iTunes'. on iPad Air 2
