Apple TV Library on iPad and Apple TV 4K is suddenly empty!

Anyone else encoutering this issue. It suddenly happened to me 1 wk ago. On my ipad and apple TV 4K (one I bought around 2018 so not the new box) my library of movies and tv shows are suddenly gone. I’ve logged out and back in with same user id on Apple TV 4k on my TV. Reset, etc, etc, etc.

I also logged out and deleted the Apple TV app on my iPad and then downloaded it again and logged back in and nothing seems to work. Don’t even have the menu anymore. Have over 1500 purchases. Is this a glitch with apple when it comes to certain volumes of purchases showing in library (even if movies not downloaded). Like when it goes over a certain amount the library is unable to display all the purchases? Only place where it has not occured is on my iphone. It works fine and am able to see my full library.


Also, all my purchases show on “Movies Itunes” and TV Shows iTunes”. This issue only occurs in the Apple TV app library and on my ipad. For the latter, I have to go the “watch now” section to see my latest purchases or the search option to pull up a purchased movie or tv show which is kind of inconvenient.


There’s just nothing in the library as it just says “No TV shows or Movies. Your library is empty. TV Shows and Movies that you add to your library will appear here.” P.S. this all occurred before I updated to the latest 14.6 version and continues despite the update.


Am I the only one experiencing this as there is no report of this from Apple and the latest similar issues I could find were from May of this year but have no idea if a resolution is in the works. Thanks

Apple TV 4K, tvOS 14

Posted on Jun 20, 2021 6:18 PM

Reply

Similar questions

7 replies

Jul 7, 2021 8:43 AM in response to Paul Ewin

Actually, there was no solution I could find. But on my end, Apple fixed it, I guess, because now everything is back in my Library without my having to do anything about it on my end. I would maybe suggest just waiting a while. Took about 3-4 wks for things to return back to normal on my end. Either that or you can submit a ticket to Apple. Good luck.

Jun 21, 2021 2:17 AM in response to SolarAppl

Only place where it has not occured is on my iphone. It works fine and am able to see my full library.

Verify that your iPhone uses the same Apple ID account as the other devices. If you created a new account, then the purchases from a different account wouldn’t be accessible there. For the same account, the iTunes Store purchases should be listed the same on all your devices with the Apple TV app.


Else contact Apple Support for further assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV Library on iPad and Apple TV 4K is suddenly empty!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.