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WiFi disconnects when I connect a mouse

Hello. I own a pretty new 2020 MacBook Pro that hasn't lasted a year. When I try connecting my mouse into my macbook using a multiport, the WiFi instantly disconnects. Previously, my WiFi had no problems connecting when I had the same mouse and multiport plugged in.


My MacBook Pro is currently up to date (macOS Big Sur 11.1) and my mouse is a Logitech G502.

MacBook Pro 13″, macOS 11.1

Posted on Jun 20, 2021 8:52 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2021 3:55 AM

1. Update the software on your Mac,

    Update may come with bug fixes.

    https://support.apple.com/en-us/HT201541


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Startup in Safe mode. https://support.apple.com/en-gb/HT201262

    To leave Safe Mode, choose “Restart” at the bottom.

    Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

     system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.


4. Contact Logitech support.

1 reply
Question marked as Top-ranking reply

Jun 21, 2021 3:55 AM in response to devara_andra

1. Update the software on your Mac,

    Update may come with bug fixes.

    https://support.apple.com/en-us/HT201541


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

    Quote:

    Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans,

    and other features.


3. Startup in Safe mode. https://support.apple.com/en-gb/HT201262

    To leave Safe Mode, choose “Restart” at the bottom.

    Quote:

     Safe mode prevents your Mac from loading certain software when it starts up, including login items, 

     system extensions not required by macOS,

     and fonts not installed by macOS. It  also does a basic check of your startup disk, 

     similar to using First Aid in Disk Utility

     And it deletes some system caches, including font caches and the kernel cache, 

     which will be created again automatically as needed.


4. Contact Logitech support.

WiFi disconnects when I connect a mouse

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