My AppleTV 4K (1st Gen) is connected to an Onkyo TX-NR686 receiver which functions as my HDMI switch. My TV is a Sony Bravia 55" TV. Regardless of the app, my audio is ahead of the video. Here are my Audio settings. I am running TVOS 14.6. How can I figure out where the problem is and how to fix it?
Apple TV 4K, tvOS 14
Hello Kent,
Apple Support Communities is a great place for help with audio issues.. It sounds as though your Apple TV is connected to the Onkyo receiver, but having issues with the audio not syncing with the video. To isolate the issue do you notice if this happens when the Apple TV is connected directly to the TV not the receiver? Also, have you verified that you're using an HDMI cable that supports 4K? If you're unsure you can find some great information about HDMI cables in the following article.
About 4K, HDR, and Dolby Vision on your Apple TV 4k
If you're using the right HDMI cable, or the issue continues with a different cable try connecting the Apple TV directly to your TV. If you don't have issues when connected directly to your TV it would be recommended to reach out to Onkyo for additional support. You can find their contact details in the following article.
Take care!
Hello Kent,
Apple Support Communities is a great place for help with audio issues.. It sounds as though your Apple TV is connected to the Onkyo receiver, but having issues with the audio not syncing with the video. To isolate the issue do you notice if this happens when the Apple TV is connected directly to the TV not the receiver? Also, have you verified that you're using an HDMI cable that supports 4K? If you're unsure you can find some great information about HDMI cables in the following article.
About 4K, HDR, and Dolby Vision on your Apple TV 4k
If you're using the right HDMI cable, or the issue continues with a different cable try connecting the Apple TV directly to your TV. If you don't have issues when connected directly to your TV it would be recommended to reach out to Onkyo for additional support. You can find their contact details in the following article.
Take care!
So I have a 2nd identical AppleTV hooked up directly to my 2nd TV. The audio and video seem to be in sync there. Plus when I play the movie on my computer, they are also in sync. The cables I use on my 1st TV are 4K HDMI cables. I'll contact Onkyo and see what they say. Thanks.
AppleTV 4K (1st gen) Audio/Video Sync Issue
