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Dneedstoknow Author

Level 1

4 points

Trying to update software on new device so I can then transfer my content to the new phone but it just sits on a screen with spinning wheel and doesn’t respond to anything on touch screen? What to do?

Updating software on a née iPhone 11 Pro so info can be transferred from old phone and just sits on a spinning wheel screen saying it’s updating and screen responds to nothing touch except to turn device off! What do I do?

iPhone 11 Pro

Posted on Jun 21, 2021 12:24 PM

Top-ranking reply

khajotia

Level 6

8,861 points

Posted on Jun 21, 2021 1:33 PM

Try a hard reset.

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

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Trying to update software on new device so I can then transfer my content to the new phone but it just sits on a screen with spinning wheel and doesn’t respond to anything on touch screen? What to do?

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