Face ID

A while ago my Face ID stopped working so removed it and tried to reset it but it won’t let me. What is wrong and what do I do?

Posted on Jun 21, 2021 1:34 PM

Reply

Top-ranking reply

deggie

Level 10

167,525 points

Posted on Jun 21, 2021 1:36 PM

Sounds like there is a hardware problem with your True Depth camera. Click on the Get Support link at the top right of this page to start the service process.

View in context

Similar questions

My face ID has stopped working and will not allow me to reset My face ID has stopped working and will not allow me to reset
423 1
Why isn’t my Face ID working and won’t let me reset it? Why isn’t my Face ID working and won’t let me reset it ? [Re-Titled by Moderator]
332 1
My face Id is not working and it’s not bringing any option to reset How can I fix my face Id…It’s not allowing me to click on the option to reset.
343 1

1 reply

Top-ranking reply

deggie

Level 10

167,525 points

Jun 21, 2021 1:36 PM in response to karlee225

Sounds like there is a hardware problem with your True Depth camera. Click on the Get Support link at the top right of this page to start the service process.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up