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Lossless audio and Dolby Atmos cause app to crash

Apple Music app on my iPhone suddenly stopped working, when I push play it doesn’t play the song and I’m redirected to the Home Screen while the app stays opened.


iPhone 11, iOS 14.6


It happened out of the blue, I was listening to an Apple Music’s playlist and it stopped playing the song.


I tried restarting my iPhone, deleting and reinstalling the app, but to no avail. Other apps work fine.


This is a screen capture of the behavior I’m experiencing.


https://streamable.com/n1zy4r


Strangely, I disabled Lossless Audio from settings and left Dolby Atmos on automatic and it worked, but if I played a Dolby Atmos song it crashed again, the only way for the app not to crash is to disable both Lossless Audio and Dolby Atmos from Settings > Music > Dolby Atmos and Settings > Music > Audio Quality.


Hope a fix is coming soon.

iPhone 11

Posted on Jun 21, 2021 3:20 PM

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Question marked as Top-ranking reply

Posted on Jul 4, 2021 9:00 AM

It worked for me with AirPods Pro:


  1. Disable Lossless and Dolby Atmos
  2. Forget AirPods Pro as a device
  3. Connect it again
  4. Play DA song
  5. Enable DA while playing
3 replies

Lossless audio and Dolby Atmos cause app to crash

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