About this Mac - Specifications: web page fails with too many redirects

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Level 1

12 points

About this Mac - Specifications: web page fails with too many redirects

Clicking on About this Mac and then Specifications opens a web page that fails due to 'too many redirects'

I've looked at other solutions (including this here which never gets resolved: https://discussions-cn-prz.apple.com/en/thread/252525891)

It looks to me like a problem with the way Apple has set up this page. I have never had such a problem on any other site and this problem happens with both Safari and Brave Browser.

Has anyone found a fix?

MacBook Pro 15″, OS X 10.11

Posted on Jun 22, 2021 3:26 AM

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Answer 1

Best reply

Allan Jones

Level 9

69,800 points

Jun 22, 2021 8:22 AM in response to george57l

We are end users like you and cannot fix this. However, you can place this before an Apple employee using this feedback link:

Feedback - Apple.com Website - Apple

Use the first option in the pulldown menu.

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Answer 2

george57l Author

Level 1

12 points

Jun 22, 2021 3:46 AM in response to george57l

For info this is the URL

https://support.apple.com/kb/SP694?locale=en-gb&viewlocale=en_US

And if the URL above is shortened to https://support.apple.com/kb/sp719?locale=en_GB (i.e the &viewlocal=en_US is removed, then IT WORKS!

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Answer 3

george57l Author

Level 1

12 points

Jun 22, 2021 9:48 AM in response to Allan Jones

I already did, after talking to their support line. But if anyone else has the issue, the URL edit fix is above.

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About this Mac - Specifications: web page fails with too many redirects

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