Apple Music on macos Big Sur 11.4 randomly skipping songs

I've recently switched to Apple Music on macos Big Sur 11.4 and subscribe to Apple Music. I'm using a late-2015 iMac 27 5K.


I've synched with icloud music. I've downloaded and in some cases re-downloaded albums in higher quality. Some play fine but recently some have been randomly skipping some or all songs. This is, to put it mildly, extremely frustrating. For example, I'll play the first track of an album, then it will skip tracks 2-4 and go to 5. Or it will skip every song on the album, track-by-track, and not play anything! It's so inconsistent and random that it's hard to troubleshoot.


Another issue, while I'm at it, is that songs often freeze when they're about to start. So you have to double click the song again to play it, even though it's in the up next queue. This is also weird and seems like a bug that needs to be fixed urgently.

iMac 27″, macOS 11.4

Posted on Jun 22, 2021 2:36 PM

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3 replies

Jun 24, 2021 5:41 AM in response to Chippychipper

Chippychipper,


To further isolate the issue with the Apple Music app we'd like for you to test to see if the issue is happening in a new user account. To add a new user account follow the steps that are found in the Apple Support article Set up users, guests, and groups on Mac. If the issue happens in the new user account, then Start up your Mac in safe mode.


Let us know if this helps.

Jun 23, 2021 11:21 AM in response to Chippychipper

Hi Chippychipper,


Thank you for using the Apple Support Communities.


We understand that you're having a problem with the Apple Music app on your iMac and we're happy to help! To isolate and resolve issues with the Apple Music app follow the steps that are found in the Apple Support articles below and check to see if the problem is still there after each one: 


If you can't connect to the App Store, iTunes Store, or other Apple services 


If songs are missing from your music library after you turn on Sync Library


If an app freezes or quits unexpectedly on Mac


We hope this helps.


Take care.

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Apple Music on macos Big Sur 11.4 randomly skipping songs

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