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hey my laptop fell about 20inches off the ground. It’s no longer charging, it says “Power Source: Power Adapter, Battery is not charging” and it’s currently on 4%
i turned it off and on twice. I used “Ctrl” “Option” “Shift” “Power” to reboot it.
i really don’t know what to do and all the stores are closed in my country because of the pandemic. Is there anything else that can be done
rae158 Said:
"MacBook Air not charging: hey my laptop fell about 20inches off the ground. It’s no longer charging, it says “Power Source: Power Adapter, Battery is not charging” and it’s currently on 4% i turned it off and on twice. I used “Ctrl” “Option” “Shift” “Power” to reboot it. i really don’t know what to do and all the stores are closed in my country because of the pandemic. Is there anything else that can be done"
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What to Do:
I. To Start: Use another computer, in the meantime. Ask a friend, or peer, if you may use theirs, if you do not have another computer handy (with their permission, of course).
II. Troubleshooting Power:
A. Please Clarify:
B. Try a New Charger:
If it is charing from an external device, then use a new charger:
C. A Few Links to Refer to Power:
rae158 Said:
"MacBook Air not charging: hey my laptop fell about 20inches off the ground. It’s no longer charging, it says “Power Source: Power Adapter, Battery is not charging” and it’s currently on 4% i turned it off and on twice. I used “Ctrl” “Option” “Shift” “Power” to reboot it. i really don’t know what to do and all the stores are closed in my country because of the pandemic. Is there anything else that can be done"
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What to Do:
I. To Start: Use another computer, in the meantime. Ask a friend, or peer, if you may use theirs, if you do not have another computer handy (with their permission, of course).
II. Troubleshooting Power:
A. Please Clarify:
B. Try a New Charger:
If it is charing from an external device, then use a new charger:
C. A Few Links to Refer to Power:
rae158 Said:
"MacBook Air not charging: hey my laptop fell about 20inches off the ground.[...]i really don’t know what to do and all the stores are closed in my country because of the pandemic. Is there anything else that can be done"
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Getting this Serviced:
You would either:
So, Get this Serviced:
Contacting Apple Support:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due do lots of calls. And this makes sense, because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
rae158 Said:
"MacBook Air not charging: This is what it reads. Thank you so very much for continuing to help me. I really appreciate this!"
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Thank you for the Screenshot.
So, it has gone up a percent. It seems like slow charging might be what is occurring here. For charging concerns, here are some things to try:
A. Start with this Link: Diagnose Battery Issues - Apple Support
Sometimes changes(i.e. formats) are made to the system and then settings (i.e. for Power) become manipulated, technically. So, reset both on your Mac. Perhaps the keyboard's settings for it keys are mingled. It might take upto three tries to reset both. So, be certain you have the time to do so.
C. Damaged Hardware:
Look for debris in the ports, or bent hardware.
D. Try a New Charger:
When troubleshooting the charge, start with a new charging cable, seeing where things go from there. Purchase one from Apple.
rae158 Said:
"MacBook Air not charging: I can get into the laptop like I normally would. It’s stuck at 3% once the charger is in, the charge just isn’t improving."
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Got ya. 👍
So, verify the Condition of your Mac's battery.
What does it read?
Screenshot:
Personal information blocked out.
rae158 Said:
"MacBook Air not charging: [...]hey my laptop fell about 20inches off the ground. It’s no longer charging, it says “Power Source: Power Adapter, Battery is not charging” and it’s currently on 4%[...]"
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Getting this Serviced:
As for getting this serviced, Apple does not cover accidental coverage. So, that is why an AASP would be the way to go from here. If it is a hardware issue, it may be the connector between the battery and the LogicBoard. However, with no service around (due to COVID, or just nothing existing), use another computer, for now.
Learn from This: 🙂
In all, and on a positive note, BTW :) take this as a Learning Experience, knowing to always keep a good eye on it, and not let it fall.
What I've Used for Cases:
Hey I appreciate the reply. Very few retail stores in Trinidad are opened at the moment due to Covid-19 and tech related retail businesses aren’t one of them so I can’t get it looked at for quite some time.
I installed an update whilst I realized there was some trouble hoping that it’d rectify the situation but it didn’t.
I’ve never had issues with my laptop before and it was never serviced.
I was watching a Netflix show when the battery ran low and I plugged it in only to realize that it wasn’t working.
I bought a new charger 2months ago so I think that problem has been ruled out. I also swapped with someone else and same issue.
I tried doing the System Management Controller (SMC) multiple times without a positive response.
rae158 Said:
"Hey I appreciate the reply. Very few retail stores in Trinidad are opened at the moment due to Covid-19 and tech related retail businesses aren’t one of them so I can’t get it looked at for quite some time."
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Thanks for the information.
Know anyone you can send this Mac to --- Someone you know and trust who can get this device serviced? If so, send it off to them.
So, you cannot get back in to this laptop anymore. Is that correct?
Ummm I’ve got to manually search for someone who I think is capable of dealing with this.
I can get into the laptop like I normally would. It’s stuck at 3% once the charger is in, the charge just isn’t improving.
rae158 Said:
"MacBook Air not charging: Thank you!!! I found someone who would have a look at it! You’ve calmed me down a whole lot during this ordeal. I definitely appreciate the advice rendered!“
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You are welcome.
After it is looked at, let us know how it ends up working out.
Proud to have helped.
Just so you know, the normal life span of a battery is about 1000 cycles and yours is at 1073. Even though it may say "normal", I would interpret that as the battery will be slowly dying, so i would look at getting it replaced. Maybe not a rush right this minute, but I would definitely think about it. In the meantime, make sure you have a backup just in case.
What year/model is your device? There are some that you may be able to put in a new battery yourself.
Here are the install videos for an early 2015 - make sure your model ID matches up. This is a recommended vendor so you could order a battery there:
This is what it reads. Thank you so very much for continuing to help me. I really appreciate this!
Thank you!!! I found someone who would have a look at it! You’ve calmed me down a whole lot during this ordeal. I definitely appreciate all the advice rendered!
Oh I understand. It’s the MacBook Air 13” Early 2015 (and I got it in 2015 so it’s clocking almost 6yrs)
MacBook Air not charging
