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My iPad Air 4th generation ICannot get it to take my passcode nor my fingerprint it will not open up plus it says it’s not connected to the Internet and I can’t connected to the Internet because I cannot use the pass code nor my fingerprint
iPhone 6 Plus, iOS 12
While there is this support article about Touch ID and workaround, should it fail to work;
not certain how or why it hasn't functioned, according to directions in your instance.
• If Touch ID isn't working on your iPhone or iPad - Apple Support
https://support.apple.com/en-us/HT207537
"If the previous steps didn't help, you see "Failed—unable to complete Touch ID setup", or
either of the following happen when you go to Settings > Touch ID & Passcode, take your
device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
[The instructions cover variables, including these; while I'd guess you have already
visited the support page above, because your post here includes the URL within it.]
"You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:
[If you have not read this companion article, please read for more info.]
Because your topic appears in 'macOS 10.13.6 High Sierra' community
not sure how these steps may, or may not, have functioned correctly.
While there is this support article about Touch ID and workaround, should it fail to work;
not certain how or why it hasn't functioned, according to directions in your instance.
• If Touch ID isn't working on your iPhone or iPad - Apple Support
https://support.apple.com/en-us/HT207537
"If the previous steps didn't help, you see "Failed—unable to complete Touch ID setup", or
either of the following happen when you go to Settings > Touch ID & Passcode, take your
device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
[The instructions cover variables, including these; while I'd guess you have already
visited the support page above, because your post here includes the URL within it.]
"You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:
[If you have not read this companion article, please read for more info.]
Because your topic appears in 'macOS 10.13.6 High Sierra' community
not sure how these steps may, or may not, have functioned correctly.
I can’t get my iPad to recognize my fingerprint know I will recognize my passcode What do I need to do to get it open
