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Level 1

4 points

wireless keyboard does not appear to be connected to iMac.

This morning I am unable to use my computer. The magic keyboard does not appear to be working. finger print or keyboard use to start the imac working. I have attached the keyboard to recharge, power on and off, restarted iMac. Still keyboard not working. What are my other options?

iMac 24″, macOS 11.4

Posted on Jun 23, 2021 10:20 AM

Top-ranking reply

rkaufmann87

Level 10

143,688 points

Posted on Jun 23, 2021 1:05 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

Connect the USB keyboard and mouse to the computer.
Open System Preferences – Bluetooth
Un-pair the wireless keyboard and mouse.
Turn off Bluetooth
Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
Restart the computer normally.
Open System Preferences – Bluetooth
Turn on Bluetooth
Re-Pair the wireless keyboard and mouse.
Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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wireless keyboard does not appear to be connected to iMac.

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