Hi there Anthonychez513,
It appears that the Alexa app isn't working on your iPhone. Great job in the troubleshooting steps you've tried, and we're glad to provide assistance.
About iOS performance on your iPhone, iPad, or iPod touch - Apple Support -- If the only app you’re having problems with is Alexa, go to the next link below. First we need to make sure your iPhone is able to support this app. Work through the steps in this article to make sure everything is fine. If you made any changes, see if the Alexa app performs as expected.
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support -- Since you've tried most of the steps provided in this article, there’s one final step under “Get more help”:
"If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support."
Feel free to get back to us with any questions or problems you may have.
All the best.