Apple Event: May 7th at 7 am PT
Hi, my other phone is broken the touchscreen is broken and we can’t reset the phone , when we hold the off button and the one from the volume we can’t reset it . How do I fix?
iPhone 11 Pro
Happened to me, too. I could not reset it, because when you press volume and off button, it asks you to swipe, which you can't do. So I force restarted: "Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button." More about force restarting: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
It did a force restart, but, alas, the touchscreen was still broken.
If you need to send it in for repair, you still can remote wipe it via the FindMy iCloud function.
Happened to me, too. I could not reset it, because when you press volume and off button, it asks you to swipe, which you can't do. So I force restarted: "Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button." More about force restarting: https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
It did a force restart, but, alas, the touchscreen was still broken.
If you need to send it in for repair, you still can remote wipe it via the FindMy iCloud function.
@Junior07_ you can try to chat with the apple support or you canary to go to recovery mode.HT201263
Hi I wanted to turn off the sound on my iPhone 11 and then phone locked and I cannot type on the screen
Hello, my phone is not working, the touchscreen doesn’t work and I can’t reset it . How do I fix?
