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iPad is locked with previous owner's info

I need to unlock the iPad that I bought but don't know the previous owners information.


HELP!😵


[Re-Titled by Moderator]



Posted on Jun 24, 2021 5:10 AM

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Question marked as Top-ranking reply

Posted on Jun 24, 2021 5:12 AM

If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support


If you mean something different, please clarify your needs.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Jun 24, 2021 5:12 AM in response to Kevinkurupt

If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support


If you mean something different, please clarify your needs.

Regards

Giulio

iPad is locked with previous owner's info

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