I have a macbook pro emc2835 and my cursor is frozen at login screen - also unable to type password. have tried the pram reset and the cntrl option shift keys and neither working any other idea?
MacBook Pro 13″, macOS 10.15
I can’t type my password in my MacBook Air, letters and numbers doesn’t work. Any idea to help, thanks
I can’t type my password in my MacBook Air, letters and numbers doesn’t work. Any idea to help, thanks
Can you login in Safe Mode?
Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.
To leave Safe Mode, choose “Restart” at the bottom.
Quote:
Safe mode prevents your Mac from loading certain software when it starts up, including login items,
system extensions not required by macOS,
and fonts not installed by macOS. It also does a basic check of your startup disk,
similar to using First Aid in Disk Utility.
And it deletes some system caches, including font caches and the kernel cache,
which will be created again automatically as needed.
I would contact Apple support.
Click inside the box to choose an option. contact Apple Support.
Frozen login - can’t type password
