iPad Pro 10.5 (2017) blank screen, backlight on

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Level 1

9 points

iPad Pro 10.5 (2017) blank screen, backlight on

Hello,

Recently I have had major display problems with my iPad Pro 10.5. When the iPad screen is turned off, it is difficult to get the screen waking by pressing home or power button. The screen will stay black, only backlight will be lit. The iPad is running all OK, the problem is with display.

I have to turn the display off and on several times to get it working. It may require 10 off-on cycles. Then the iPad will work normally until the screen is turned off.

I wonder it this a software or hardware issue. There has been many IOS updates lately (currently 14.6.), could there be a bug? Some app non-compatibility?

Forced restart during the black screen will not work, the device will restart normally but don't affect to the display.

Posted on Jun 24, 2021 7:33 AM

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Answer 1

Chris_C1

Community Specialist

Jun 25, 2021 11:06 AM in response to e1000970123

Hi e1000970123,

Thank you for using the Apple Support Communities.

It looks like your iPad is having display problems and we’re happy to help! To resolve this problem follow the steps that are found in the Apple Support articles below:

If the screen isn’t working on your iPhone or iPad

If your iPhone, iPad, or iPod touch won't turn on or is frozen

About iOS performance on your iPhone, iPad, or iPod touch

We hope this helps.

Take care.

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Answer 2

e1000970123 Author

Level 1

9 points

Jun 26, 2021 12:22 AM in response to Chris_C1

Thank you for the suggestions Chris.

The problems is, that the iPad is not frozen, it is running OK behind the blank screen. I can restart and turn it on, but they will not affect to the blank display. I can even connect the black screen iPad to a computer and do all data transfers.

The only thing that work is to push alternately home and power button many times. I'm afraid, how many times the mechanical buttons will survive.

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Answer 3

i_rina

Community Specialist

Jun 28, 2021 6:10 AM in response to e1000970123

e1000970123,

If you followed all the steps that are in the Apple Support articles that we provided and you're still having problems with the iPad screen, then we recommend you contact Apple Support for further assistance.

Have a good day.

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iPad Pro 10.5 (2017) blank screen, backlight on

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