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Apple Team, I've purchased this new MacBook Pro M1 2020 Model and seeing that it's FaceTime Quality is poor than old MacBook Air 2017 Model. What is going on ? What am I supposed to do? Day-2 of my new MacBook an start chasing Apple Customer care for Support or Replacement?
Hello Ni31079,
Thanks for reaching out through the Apple Support Communities about the FaceTime camera on your MacBook Pro.
Does that behavior persist under multiple lightning conditions?
How about if you test in both FaceTime and Photo Booth?
Also, is your MacBook Pro all up-to-date? Update macOS on Mac
Hopefully those details will help to further isolate and address this behavior.
Take care.
Hey Sterling, Thanks for reaching out.
I did all above steps and figured out that it is combined Hardware + software issue. In bright day light, it works better but same camera goes down with lesser light in the room. I compare PhotoBooth, FaceTime as well as Google talk video & camera. It is not problem of software but hardware. If hardware has limitations then software can't do much optimization.
Something which Apple must fix in new MacBook model. They must provide 1080P or higher resolution camera. iPhone X is having better camera so not sure why this MacBook where individual is spending $1300 or more but getting cheaper WebCam. M1 MacBook was released when iPhone 11 was already in market which has superb camera.
Hope Apple takes this feedback seriously and improve by either providing some fix to existing customers and future MBP models.
Ni31079,
Since that behavior still persists, you will want to reach out to Apple Support so they can look into this further: Contact Apple Support
Regards.
My New MacBook Pro M1 2020 - FaceTime camera is Blurry
