Добрый день! Оформил бесплатную пробную 7-ми дневную подписку на приложение PicsArt. Со счета сразу же списали стоимость подписки за год 2 850 рублей, хотя в условиях написано списание произойдет после 7-ми дней, если подписка не будет отменена. Подписку отменил, деньги на счёт так и не вернулись.
Hi there TrikerZz,
We understand you were charged for a subscription you expect to start with a trial. If you have an issue with a purchase, the following page offers guidance on what you can do: Request a refund for apps or content that you bought from Apple
We hope this helps!
Hi there TrikerZz,
We understand you were charged for a subscription you expect to start with a trial. If you have an issue with a purchase, the following page offers guidance on what you can do: Request a refund for apps or content that you bought from Apple
We hope this helps!
Hi TrikerZz,
We're glad to hear you were able to get help through the link. If a refund was approved, you can respect the amount to be credited to your payment method soon. The amount of time it takes, may depend on the type of payment method used. The following page provides additional information, including about how long you can expect to wait: How long refunds from the App Store or other Apple services take
Cheers!
Hi TrikerZz,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
Good day! Signed up for a free 7-day trial subscription to the PicsArt app. The cost of the subscription for the year of 2 850 rubles was immediately written off from the account, although the deduction was written in the conditions after 7 days. Canceled the subscription, the money was not returned.
Hello again! I followed your link and requested a refund. I received a "credit note" by email, but the money was not returned to the account from which it was debited.
Отмена подписки PicsArt