iPad microphone works in Siri but not Zoom/other apps (NOT a privacy/permissions issue)

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Level 1

4 points

iPad microphone works in Siri but not Zoom/other apps (NOT a privacy/permissions issue)

The microphone is enabled in Settings and permissions for each app have been granted for the microphone. If I go to maps and lookup a local business, then tap the button to call, the person on the other end cannot hear me. I haven't tried Facetime but I'm pretty sure it won't work. I've checked and rechecked Settings and rebooted (powered off and back on) the iPad. Siri can hear me and responds but when I tell her to call someone, she doesn't - and very briefly, a microphone icon - in red - pops up at the top right corner of the screen. Anyone have any idea what's going on (and how to fix it?)

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jun 26, 2021 1:25 PM

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Answer 1

ChrisJ4203

Level 10

236,309 points

Jun 26, 2021 2:27 PM in response to Donny Bahama

Okay. This is the only support document that Apple provides regarding the microphone. If the microphones on your iPhone aren't working - Apple Support If you have done everything there, the only other alternative I would have is to use the Get Support link at the top of the page here and contact Apple Support. Or, if you have an Apple Store close by, make a Genius Bar appointment to have the device looked at.

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Answer 2

ChrisJ4203

Level 10

236,309 points

Jun 26, 2021 2:21 PM in response to Donny Bahama

Are you using the Zoom app, or are you using it via a browser? I generally use it on my Mac or PC, so there are additional audio and video settings you can use, one thing I like about not use the app. Their settings are very limited.

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Answer 3

ChrisJ4203

Level 10

236,309 points

Jun 26, 2021 1:57 PM in response to Donny Bahama

Are you using your iPhone to make these phone calls, or some other app? When you are using Zoom, have you gone to Settings in Zoom and checked the microphone settings there?

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Answer 4

Donny Bahama Author

Level 1

4 points

Jun 26, 2021 2:00 PM in response to ChrisJ4203

Thanks for the response. The iPad is wifi only so, yes, I'm using the iPhone for the calls. Yes, I've checked the Zoom settings and the mic is enabled. I tried disabling and reenabling but to no avail.

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