4K HDR Movie Dark Screen With Sound

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Level 1

9 points

4K HDR Movie Dark Screen With Sound

We just purchased Cruella in 4K HDR

on our Samsung TV through the Apple TV App. It started out fine for 10 minutes then the screen went black but still has the sound. I’ve fast forwarded it through the entire movie and it’s the same way.

QRQ65A,

Posted on Jun 27, 2021 5:53 PM

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Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

140,768 points

Jun 28, 2021 5:27 PM in response to Ba12tlett

Please contact the iTunes Store staff about this issue.

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Answer 2

Jun 28, 2021 1:50 AM in response to Ba12tlett

Seems to be common with this movie playing on the smart TVs :(

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Answer 3

Ba12tlett Author

Level 1

9 points

Jun 28, 2021 5:37 AM in response to masina176

Wouldn’t be so bad if we hadn’t spent $30 on a movie we can’t watch now!!!

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4K HDR Movie Dark Screen With Sound

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