Credit note

I’ve made a subscription purchase by mistake and been given I credit note for £79.99. How do I request this refunded to my account please?

Posted on Jun 28, 2021 10:05 PM

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2 replies

Jun 30, 2021 7:05 AM in response to ColleenWatson79

Hello ColleenWatson79,


Thank you for using Apple Support Communities!


We understand from your post that you accidentally subscribed to a service and would like to cancel it and request a refund. The following article will allow you to cancel your subscription:


See or cancel your subscriptions - Apple Support


This article will provide you with steps to request a refund:


Request a refund for apps or content that you bought from Apple - Apple Support


Best Regards.

Jun 30, 2021 8:28 AM in response to ColleenWatson79

It may be that this document covers your case since you say you have already been refunded:


After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff.



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Credit note

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