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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Can’t hear calls unless on speaker?
iPhone X, iOS 14
Start your troubleshooting here, If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Start your troubleshooting here, If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
On our new iPhone 11, we can't hear the voice of the incoming caller
Follow the steps in the link in my post marked Apple Recommended.
Perhaps this article will help:
Can’t hear callers
