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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, I have an IPhone 12 and the past couple of days it’s randomly been shutting off with the Apple Logo and then taking a few minutes to turn back on by itself. It doesn’t freeze and I just updated it to see if that would solve the problem but it hasn’t.
Is it time for a new phone?
iPhone 12, iOS 14
Shaylie21 Said:
"Phone shutting off randomly: Hi, I have an IPhone 12 and the past couple of days it’s randomly been shutting off with the Apple Logo and then taking a few minutes to turn back on by itself. It doesn’t freeze and I just updated it to see if that would solve the problem but it hasn’t. Is it time for a new phone?"
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No. Not with the latest iPhone model. So, just how new is this iPhone? Is this still covered under warranty? If so, see about getting it serviced.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Shaylie21 Said:
"Phone shutting off randomly: Hi, I have an IPhone 12 and the past couple of days it’s randomly been shutting off with the Apple Logo and then taking a few minutes to turn back on by itself. It doesn’t freeze and I just updated it to see if that would solve the problem but it hasn’t. Is it time for a new phone?"
-------
No. Not with the latest iPhone model. So, just how new is this iPhone? Is this still covered under warranty? If so, see about getting it serviced.
Apple Support Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Phone shutting off randomly
