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My phone has been randomly shutting off and I own an Iphone 11 pro.

When it shuts off it stays on the apple logo screen which then just flashes on and off. My phone is updated and has never had problems until now. I don't really know what to do because of course this happens at the worst time possible.

iPhone 11 Pro, iOS 14

Posted on Oct 23, 2021 11:03 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2021 11:09 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

1 reply
Question marked as Top-ranking reply

Oct 23, 2021 11:09 PM in response to mdas2069

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

My phone has been randomly shutting off and I own an Iphone 11 pro.

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