The Original .dmg (disk image) file that was downloaded could not be located.

Hi,

I hope you're all keeping safe and well.

A user at the company I work at has recently been getting the "The Original .dmg (disk image) file that was downloaded could not be located." error whenever they log in or shut down their iMac.

The application that seems to be flagging up the error is Beyond Trust Remote Support which is what we used to remotely support our PCs and Macs. It isn't even a client that's installed but a remote session that's open and downloaded for one time use by a web browser.

I have checked in Downloads and looked in Applications through Finder and I can't find anything relating to it.

Does anybody know how to stop this error message from appearing? I understand that it's a 3rd party app that's causing the error, but has anyone experienced this before and managed to put a stop to it?

Thanks in advance!

Rob