iPhone 7 Activation Lock

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Level 1

18 points

iPhone 7 Activation Lock

Hi!

I got an iPhone 7 new from my cell provider a few years ago. I used it briefly before getting an 8, at which point I kept the 7 as a backup. I haven't used the 7 in a couple years. I took out the 7 because I need it now. It charges and powers on, but it says my passcode is incorrect. It's the same passcode I use on the 8 and hasn't been changed. I'm trying to restore to factory settings to give to a friend. I've started this via iTunes and get to the point at which it asks me to login with AppleID and password, yet keeps indicating that mine is incorrect. It tells me that the AppleID for the account starts with a letter that mine does not start with. Mind you, I got this phone brand new and no one

else has used it.

What are reasons that the passcode wouldn't work and how can it be registered to someone else's email/AppleID?

I tried the activation lock support request process. I got a message stating 'We couldn't find a case for the serial number/IMEI/MEID provided. Please enter a valid serial number/IMEI/MEID."

This doesn't make sense. It's the number on the SIM tray.

Thanks for any suggestions you may have!

Posted on Jun 30, 2021 7:56 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,257 points

Jun 30, 2021 5:46 PM in response to Chamfer420

Did you show Apple the purchase receipt with the serial number on it?

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device

Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple.

or contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support https://getsupport.apple.com Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport

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Answer 2

Chamfer420 Author

Level 1

18 points

Jul 3, 2021 2:57 PM in response to Eric Root

I found the proof of purchase and took it to Apple Store. They removed the lock.

Thanks!

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Answer 3

Chamfer420 Author

Level 1

18 points

Jun 30, 2021 5:15 PM in response to Eric Root

Apparently, the phone is locked to someone else's AppleID!! Apple refuses to reset the phone. I have owned this phone since it was new and had it the whole time. How is this possible?! I can't use a phone that I own?

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