Using external bootable installer to reboot 2018 MacBook Pro - beset with problems
Hello
MY MBP fails to boot.
Throughout the below, I've been intermittently talking to a Senior Tech Advisor at Apple for the past 24+ hours.
(One who doesn't listen to anything I say, unfortunately, and constantly interrupts me when I try to explain what the problem is... 🙄)
I tried CMD+R Recovery, but failed with error 1008f (internet recovery)
Have created a external bootable installer of High Sierra, but that still needs internet access for certain elements I understand (firmware iirc).
I've had to go a very convoluted time-sucking route to create a bootable installer, involving a 10 year old iMac.
Started reboot with external drive Cmd+Opt and all seemed to be going well, then still got error 1008f.
Googled this, discovered it's possibly to do with the 'Find My... XYZ' function in the Mac.
Managed to remotely disable Activation Lock via Find My iPhone in case that was causing problems.
Booted again pressing Option key. 30 minutes later, I get a new Error Code: 2003f.
Google that. Quite the binfire of AdviceThatDoesn'tWork.com.
It seems that according to Apple's own support pages, that the problem might be a Firewall issue as the MBP's default setting is "Disallow booting from external media".
Senior bod calls back 90 mins late.
After I'd spent that 90 minutes quietly congratulating myself on creating a bootable installer, the AdvisorWhoDoesn'tListen made me erase it and start again, because I had changed the name of the drive to something I could recognise, and he said that's what was causing all the error codes - I mean, what?
I've mentioned several times about the error codes, and asked him if it might be the Firewall/Security preventing my Mac accepting an external bootable drive, or for some reason resisting completing the necessary internet connection, but he ignores that.
Anyhoo. I did what he asked, and 90 minutes later (working on very old iMac), I have another bootable drive, which once again I connect to my poorly MBP.
He keeps asking me to show him the progress bar using screen-sharing on my iPhone (clearly doesn't think I'm capable of reading out words on a clock. This activity promptly makes my phone fall over as it cannot cope with the call on speakerphone and the screen-sharing. An attempt to switch speakerphone off but turn the volume up manages to take 276 burst photos instead. 🙄
Eventually we get cut off and now I can't even disconnect the effing screen share on iPhone, nor switch it off, nor hard reset. It's just stuck there for two hours now..
Meanwhile, I am literally no farther forward than I was 12 hours ago, as I now have a new failure code on the booting Mac: 2100f.
So all that hoo-ha about my renaming the external Drive causing the error codes...
Several of these codes seem to be pointing towards internet connection issues, but I'm not sure how reliable the diagnostic codes are.
Anyhoo, I've also read comments elsewhere about using an ethernet cable, tethering to a mobile to avoid the DNS causing a problem, and doing various things to the router.
What do you say?
What can I try next? I don't think I can face another session with 'Data' tomorrow.
I feel so angry and frustrated as nothing I'm doing is working, I've wasted a day and a half trying to solve this and got precisely nowhere, and have been treated like an idiot by an advisor who doesn't listen, doesn't call when he says he's going to, and hasn't fixed anything (as he assured me over 24 hours ago that we would today).
I've just re-read this and it sounds like a bad relationship... 🤪
*locates gin*
MacBook Pro 15″, macOS 11.5