The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I just got a new iPhone 12. When I try to download an app from the App Store, I’m asked for my password, and I get a check mark. Then another screen comes up saying “this Apple ID has not yet been used in the iTunes store”. When I tap to review my account information, I’m asked for my Apple ID, but it keeps saying verification failed - no matter if I enter my Apple ID or password. What am I doing wrong??
Log into your account in the App Store/iTunes and you should be able to change/verify it there.
Apple ID has not yet been used with the iTunes store. Please review your account information
App store
