i can not download or update app in the app store, its saying billing problem with previous purchase. How do i deal with it
iPhone 12 Pro Max, iOS 14
The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it.
If there is an option to select "Review" or "Continue", select that and enter valid payment information if required (you may need to enter your Apple ID password first). If there's problems doing this:
Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.
More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:
https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022
If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.
https://getsupport.apple.com/?caller=cups&PGF=PGF63005
*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631
The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it.
If there is an option to select "Review" or "Continue", select that and enter valid payment information if required (you may need to enter your Apple ID password first). If there's problems doing this:
Tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.
More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:
https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022
If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.
https://getsupport.apple.com/?caller=cups&PGF=PGF63005
*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631
I can’t update or download apps, a pop up keeps stating that there was a billing problem with my last purchase. The last purchase I made was in June and it shows on my purchases as paid. This just started happening a week ago and the most recent payment was 1 1/2 months ago and paid for. I have tried to reach Apple support for a week now, it’s virtually impossible to talk to anyone.
i tried going on Snapchat and it kept kicking me off and I went to App Store to see if I needed to update it and I did so I updated it and then it said I still couldn’t go on it so I deleted it and tried to re download it but it says troubles with billing address I don’t have to pay for it so help me figure this out.
OMG! This exact same thing happened to me! I had deleted it too,and now i cant download snapchat or any other apps in the AppStore. Super frustrating! Why do i have to put my card info in if its free??
I don’t want to have a credit card on my email but it says problem with previous bill purchases
I put my card info and its not working, please apple must help us, am tired
I can not update or download apps in app store, its saying billing problem with previous purchase. how do i deal with it
