You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i can't remove the child lock

I put the child lock on youtube for my toddler to watch. Then I found the phone on the home screen and mot responding. It won't ;et me remove the lock


iPhone 12 Pro Max, iOS 14

Posted on Jul 1, 2021 6:57 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2021 7:08 AM

If the screen on the phone is not responding, try a forced restart. Your profile shows that you have an iPhone 12, but just in case, these instructions will explain how to force restart no matter what model you have.


  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.


1 reply
Question marked as Top-ranking reply

Jul 1, 2021 7:08 AM in response to zzzzsde

If the screen on the phone is not responding, try a forced restart. Your profile shows that you have an iPhone 12, but just in case, these instructions will explain how to force restart no matter what model you have.


  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.


i can't remove the child lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.